The Fixer

When quality lags, its SQ to the rescue

StratosphereWhen large manufacturers of cars, trucks, medical devices, lawn care and other equipment discover they have a quality problem, they know just who to call to solve it for them. They call Stratosphere Quality LLC, an 8-year-old Fishers company founded by Steven Cage.

Cage and his CEO, Thomas Gray, send one of their several teams to the factory having trouble, sometimes within just a few hours from when they received the call.

“We are flexible and so are our employees,” Cage said. “They know they can be called at a moment’s notice to travel anywhere to handle a problem.”

$10,000 a minute

Once they arrive on site, team members assess the operation, determine where the problem is and what needs to be done to fix it. These problems usually involve fixing defective parts that are supposed to go onto a car, a machine or device that for some reason won’t fit or won’t work properly.

These large corporations don’t hesitate to hire Stratosphere because shutting down most production lines in such factories costs an average of $10,000 a minute, Gray said.

The best-case scenario in Stratosphere’s work is when the problem they are called to solve is discovered while the equipment or vehicle is still in the manufacturing or assembly stage in the factory. Then Stratosphere’s team can go in and get the problem ironed out before anything is ever shipped. But sometimes, a problem isn’t discovered until later.

Unfortunately for one manufacturer of outdoor power equipment, one model had a defective fuel line that wasn’t discovered until the equipment had already been shipped to 2,200 retail stores. Stratosphere sent teams to every one of those stores to repair and/or replace every defective fuel line.

Stratosphere“The manufacturer was under tremendous pressure from the retailers,” Gray said. “It was the quickest solution for us to go directly to the stores to fix the problem so there was no additional waiting time for shipping and re-shipping the equipment.”

A word that Cage and Gray both use frequently when describing their work is “fun.” Adrenaline flows when they quickly get their teams in motion and deploy them to where ever the problem is. They serve companies across the United States and in Canada and Mexico.

Stratosphere has 75 employees in two different Fishers locations, 552 total in Indiana and about 2,200 employees total in its warehouses located in strategic locations to best help their clients.

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